FAQs

Got a question? If you can't find your answer below, feel free to contact us through the chat or our contact form.

 

I'm looking for....and I can't find it!

There are a couple of ways you can look for things on the site.

Firstly, if you know what it's called, you can use the search tool, which is the magnifying glass that is always in the top-right hand corner of the top bar on every page. Make sure that you spell words correctly, or it won't be able to find anything - it also helps if you use more general search terms.

Alternatively, if you're not sure what the name is, you can always look by category. Everything is categorised on the site so that you should be able to easily find anything that you need, and there are also some lovely filters to help as well! Failing that, you can always ask us if you still can't find something in particular that you're after.

 

How do I use the filter?

The filter should show up on the left-hand side of any collection page that you're on (a page that shows groups of products together). Depending on the collection that you're in, you should be able to filter by things like Brand, Colour, Gender, Gear Type, or Clothing Type. You can select up to one filter from each of these categories, but not more than one - for example, you can't filter down to both Red and Blue colours, but you can filter down to Red Colour and Male Gender if you wish.

When you first click in to a collection, only the filters relevant to that collection will display; however, clicking on any filter will not change which filters are shown. As such, it is quite possible to filter out all products. Just try different combinations, and you should be able to figure it out. To remove a filter, just click that filter again.

 

The product that I want is sold out!

Don't worry! If it's something that you're really keen on, chances are we'll be able to get it for you. Just get in touch with us through the chat or our contact form.

 

How do discount codes work?

We have a special page just to explain this! You can find that page here.

 

Do you have a physical shop where I can look at things and try them on?

We do have a physical location where we're at in Picton, but we only have a limited range and amount of stock in at any given time. If this is something that you would like to do, please contact us before you come to ensure we have the product/s in stock that you would like to look at/try on. You can find our location here.

 

Do you ship to outside Australia?

Not at this point. Feel free to get in touch with us, but this just isn't something we can offer at this stage.

 

Do you make your own products?

Yes! We have a couple of our own products up on the site, but we mostly sell from other brands we know and trust.

 

What's Boomerang Adventures?

Boomerang Adventures is our sister company, and where our background is from - taking people on outdoor adventures, leading Duke Of Edinburgh expeditions, and organising school camps. If any of this interests you, please visit our sister site.

 

Are you on Facebook?

Yes! You can find us here.